Refunds and cancellations

Scope

This policy applies to paid consulting engagements offered by Developer Workflow, including Task-Flow Assessments, Sprint Delivery Reviews, Delivery Metrics Coaching, and Instrumentation Advisory. This site does not sell physical goods, software licenses, or subscription seats.

Deposits

A deposit may be requested to reserve a kickoff week. Deposit amounts and due dates appear in the statement of work or engagement confirmation email.

Cancellation by the client

• Full refund of deposit if you cancel in writing at least 10 business days before the agreed kickoff date and no billed work has started.
• 50% refund of deposit if you cancel between 5 and 9 business days before kickoff, provided observation or interview work has not begun.
• No deposit refund if you cancel fewer than 5 business days before kickoff, or after interviews, observation, or document review have started.

Work already started

Once interviews, on-site or remote observation, or substantive document review have begun, fees for completed stages are non-refundable. Unused future stages may be credited toward a rescheduled engagement within 90 days if both parties agree in writing.

Rescheduling

You may request one reschedule of the kickoff week at no charge if notice is given at least 7 business days in advance and a mutually available window exists within 60 days. Additional reschedules may incur a scheduling fee stated in writing.

No-shows

If key participants miss scheduled interview or workshop blocks without timely notice, that time may be billed as delivered. We will offer one make-up slot where calendars allow.

Partial refunds

If Developer Workflow cannot complete an engagement for reasons under our control, you receive a refund of fees paid for undelivered stages, or a proportional credit, within 14 business days of written confirmation.

Non-refundable items

• Completed coaching sessions
• Delivered written reports and flow maps
• Facilitated findings workshops that have already occurred
• Third-party costs pre-approved by you in writing (for example venue hire for an on-site workshop)

Refund process and method

Email info@developerworkflow.digital with your engagement reference, reason for the request, and preferred contact. We confirm eligibility within 5 business days. Approved refunds are returned by the original payment method within 14 business days of approval.

Contact

+8252567720 · 144-7,Gwangmyeong3(sam)-dongGwangmyeong-siGyeonggi-do+8252567720Korea